INTERNATIONAL SHIPPING & DELIVERY POLICY
1. Total Delivery Time:
Total delivery time consists of order processing (1-3 business days) plus the shipping time to your destination.
NOTE: Please note that certain products may require additional processing and delivery time.
2. Order Processing & Tracking
After your payment is confirmed, you will receive an email acknowledging your order. Once your package has been prepared for shipment, we will send a follow-up email containing your tracking number.
Please allow 1–3 business days for the tracking information to become active in the carrier’s system.
3. Shipping Methods & Service Levels
We offer two primary service levels to balance cost and delivery speed:
Standard Shipping: Our most economical option for non-urgent deliveries.
Express Shipping (USPS): A faster, premium option for time-sensitive packages.
Delivery times are estimates and do not include order processing time (typically 1-3 business days after payment confirmation). All times are in business days (excluding weekends and public holidays).
4. Shipping Costs & Free Shipping
Shipping costs are calculated based on the destination country and the total weight of your order. Orders exceeding $99 typically qualify for free standard shipping. Some promotional items may be excluded from this offer. Please check your cart during checkout for accurate cost calculation or any ongoing promotions.
| Shipping Method | Shipping Fee | Shipping Time |
| Standard Shipping | $9.99 | Depends on the Destination (Usually within 7-15 business days) |
| Express Shipping (USPS) | $19.99 | Depends on the Destination (Usually within 5-10 business days) |
5. Shipping Destinations & Estimated Delivery Times
The following table outlines our standard and express delivery estimates for various regions and countries:
| North America | Standard Shipping Times | Express Shipping Times (USPS) |
| United States | 7 - 15 business days | 5 - 7 business days |
| Canada | 7 - 15 business days | 5 - 7 business days |
| Asia Pacific | Standard Shipping Times | Express Shipping Times (USPS) |
| Australia | 6 - 12 business days | 4 - 7 business days |
| Japan | 5 - 8 business days | 3 - 6 business days |
| New Zealand | 6 - 12 business days | 4 - 7 business days |
| Philippines | 6 - 12 business days | 4 - 7 business days |
| Korea | 5 - 8 business days | 3 - 5 business days |
| Singapore | 6 - 10 business days | 3 - 8 business days |
| Bangladesh, Brunei, Cambodia, Maldives | 6 - 10 business days | 3 - 5 business days |
| Sri Lanka | 6 - 10 business days | 4 - 8 business days |
| Indonesia | 6 - 10 business days | 4 - 8 business days |
| Pakistan | 6 - 10 business days | 4 - 8 business days |
| Taiwan | 5 - 8 business days | 3 - 5 business days |
| Thailand | 5 - 8 business days | 4 - 7 business days |
| Hong Kong, Macau | 1 - 3 business days | / |
| India | 10 - 15 business days | 5 - 8 business days |
| China | 1 - 3 business days | / |
| Europe | Standard Delivery Times | Express Shipping Times (USPS) |
|
|
6 - 10 business days | 4 - 8 business days |
| Norway, Poland | 6 - 10 business days | 4 - 8 business days |
| Germany, France, Spain | 6 - 10 business days | 4 - 8 business days |
| Austria, Switzerland | 6 - 10 business days | 4 - 8 business days |
| Sweden | 6 - 10 business days | 4 - 8 business days |
| Ireland, Lithuania | 6 - 12 business days | 4 - 8 business days |
| Greece | 8 - 12 business days | 5 - 9 business days |
| Bulgaria, Croatia, Cyprus, Estonia, Gibraltar, Iceland, Jersey, Malta, Romania | 6 - 12 business days | 5 - 9 business days |
| Czech Republic, Luxembourg, Monaco | 6 - 12 business days | 5 - 9 business days |
| Latvia, Portugal, Slovakia, Slovenia | 6 - 12 business days | 4 - 8 business days |
| Italy, Belgium | 6 - 12 business days | 4 - 8 business days |
| Russia | 6 - 12 business days | 4 - 8 business days |
| Netherlands, Czech Republic, Luxembourg, Monaco,Denmark, Finland | 6 - 12 business days | 4 - 8 business days |
| Latin America and The Caribbean | Standard Delivery Times | Express Shipping Times (USPS) |
| Chile | 8 - 15 business days | 5 - 10 business days |
| St. Kitts and Nevis | 8 - 15 business days | 5 - 10 business days |
| Mexico | 8 - 15 business days | 5 - 10 business days |
Note: "/" indicates that Express Shipping service is not currently available for that specific destination. "Please Inquire" indicates that express service options may vary; please contact customer service for specific requirements.
6. Delivery Time Estimates
Please note: All delivery time frames provided are based on historical order data and are intended as approximate references only. Please be aware that shipping operations may be affected during public holidays when carrier services and manufacturing operations may be reduced. These circumstances are beyond our control. Regular shipping schedules resume following holiday periods.
7. Import Fees & Taxes
In most cases, customers are not responsible for import fees, duties, or Value Added Tax (VAT). However, certain countries (particularly some European nations including Germany and Italy, and regions like Canada—may impose duties or VAT based on local customs regulations.) may require payment of these fees according to local regulations. We recommend checking with your local customs office for specific import requirements.
8. Customer Service
For additional assistance, please contact our customer service team at: info@xwxwseui.com
Service Hours:
Mon-Fri: 8:30 AM - 10:30 PM (UTC-8)
Sat-Sun: 10:00 AM -4:00 PM (UTC-8)